Refund Policy
At DesignElevatee, we take great pride in offering high-quality website design, development, and UI/UX services. As our work involves personalized digital solutions, we maintain a transparent and fair refund policy to ensure clarity for both parties.
1. Eligibility for Refund
Refunds are considered under the following conditions:
- Before Project Initiation: If you cancel your project before any design or development work begins, you may be eligible for a full refund.
- Delayed Delivery: If we fail to deliver the project within the promised timeframe without prior notice or agreed extension, you may request a partial or full refund, depending on the progress made.
- Non-Delivery of Service: If, due to unforeseen circumstances, we are unable to deliver the service entirely, a full refund will be issued.
2. Non-Refundable Cases
Refunds will not be granted in the following situations:
- If the project has already been initiated and progress has been made based on your requirements.
- If designs or mockups have been delivered and accepted by you.
- If the project was delayed due to lack of communication, missing feedback, or delayed inputs from the client’s side.
- If you change your mind or decide to go with another provider after work has started.
3. Partial Refunds
We may offer a partial refund in the following scenarios:
- You’re not satisfied with the initial design concepts, and no final version has been delivered.
- Project cancellation occurs mid-way, with mutual agreement on the portion of work completed.
4. How to Request a Refund
To request a refund, please email us at support@designelevatee.com with your project name, order details, and reason for the request. Our support team will review the case and respond within 3–5 business days.
5. Contact Us
If you have any questions regarding this policy, please feel free to contact us:
📞 +1(850) 808-0815
📧 support@designelevatee.com
📍 Brick, New Jersey (NJ), 08723
📍 1151 Walker Rd STE#100, Dover, Delaware, 19904, USA